Refund Policy

You may request a refund by emailing support@factalog.com within 14 days after your original purchase of a Subscription.

Refunds are processed through Paddle, using the payment method and process applicable to your purchase.

Except where required by applicable law or Paddle’s applicable refund policy, the 14 day refund period applies to the original Subscription only and does not restart when your Subscription renews. Subscription Fees are otherwise not refundable for a change of mind, unless we or Paddle agree otherwise.

Nothing in this section limits any other remedy available to you under applicable law, or any additional right that applies to your transaction under Paddle’s terms or refund policy.

Last Updated

This Refund Policy was last updated on 18 September 2026.